Returns

 

We do hope that you will be entirely happy with your purchase, however, if you change your mind and would like to return your order, you may do so within 14 days of purchase.  Goods must be returned in a reusable condition in their original packaging. 

Please ensure that any goods are packaged carefully as they remain your responsibility until delivered to us.  Goods being returned, which are neither damaged or faulty must be done so at your cost, by registered post, as we cannot accept liability for any parcel which may have got lost or damaged in transit.  As soon as the goods are returned, a full refund of the cost of the goods will be made, allowing 10 working days for the refund to show in your account. 

We do take the utmost care and attention to the packaging and delivery of your order, however, if an item has arrived either damaged or faulty, then please contact us immediately at returns@hawberryhill.com providing photos of any damages or faults.  One of our team will contact you to resolve the issue, as customer care is foremost to the ethos of Hawberry Hill.

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